Support & Help
How can we help?
Brewing know-how, choosing your beans, orders, and delivery. Find quick answers below, or reach our team any time.
Brewing Guides
Step-by-step guides for pour over, French press, espresso, moka pot and more.
Open guides →Find Your Coffee
Answer a few quick questions and we will match you to your perfect cup.
Take the quiz →Grinding & Freshness
Which grind suits your brewer, and how to keep your beans fresh for longer.
View answers →Orders & Delivery
Placing an order, making changes, and fixing anything that went wrong.
View answers →Shipping
Shipping across Canada and worldwide, plus costs and delivery times.
Shipping info →Track Your Order
Follow your parcel from our roastery to your door.
Track order →Returns & Refunds
Our freshness promise, plus how returns and refunds work.
Read policy →Wholesale & Bulk
5 lb and 10 lb bags, plus wholesale for cafes, offices and hotels.
Wholesale →Frequently asked questions
Quick answers to the questions we hear most.
Coffee & brewing
Do you offer whole bean and ground coffee?
Yes. Every coffee can be ordered as whole bean or ground for espresso, drip, pour over, French press and more. Just choose your grind on the product page before adding to cart.
What grind size should I choose for my coffee maker?
We recommend whole beans for maximum freshness, and we offer grind options for espresso machines, moka pots, drip brewers, pour over and French press. See our brewing guides for the right grind per method.
What coffee should I start with?
If you are new, start with a smooth, balanced medium roast, or try our Find Your Coffee quiz to match your taste in about a minute.
Do you sell decaf coffee?
Yes. We offer high-quality decaf coffees made with the Swiss Water and natural sugarcane processes, which keep flavour while leaving only trace caffeine.
Orders, shipping & delivery
When is Coffee Roast Lab coffee roasted?
Our coffee is roasted weekly in small batches in Ottawa to ensure freshness and consistent flavour, then shipped within days of roasting.
How long does shipping take in Canada?
We ship every order within 3 business days. Within Canada, Standard delivery then runs roughly 2 to 4 business days in Ontario and Quebec, and up to 5 to 10 in the West and the North, with faster courier options available. International delivery times and rates are shown at checkout. The full breakdown is on our shipping policy.
Do you offer free shipping?
Yes, on Canadian orders. Free Standard shipping starts at $70 in Ontario and Quebec and rises by region, $75 in Manitoba and Atlantic Canada, $80 in Alberta and British Columbia, and $85 in the North. International customers cover shipping and any customs or duties, shown at checkout once you enter your address.
Wholesale & bulk
Can I buy coffee in bulk or wholesale?
Yes. We offer larger 5 lb and 10 lb bags for better value per pound, and full wholesale options for cafes, offices, restaurants and hotels.
Send us a message
Prefer to write? Fill in the form and our team will get back to you, typically within 24 to 48 hours, Monday to Friday. You can also email support@coffeeroastlab.com.