SUPPORT & FAQ
Our Customer Support Team will typically respond back within 24-48 hours during weekdays (Monday to Friday)
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Please reach out to us via our social channels or email us directly to support@coffeeroastlab.com
Coffee Roast Lab FAQ
When is Coffee Roast Lab coffee roasted?
Our coffee is roasted weekly in small batches to ensure freshness and consistent flavour.
How long does shipping take in Canada?
Orders are processed within 1–2 business days and shipped across Canada. Delivery times depend on location but most orders arrive within 2–5 business days.
Do you ship coffee across Canada?
Yes. We ship nationwide and offer free shipping on orders over $80 CAD.
Do you offer whole bean and ground coffee?
Yes. Every product can be ordered as whole bean or ground for espresso, drip, pour-over, French press, and more.
Simply select your preferred grind type from the options on the product page before adding the coffee to your cart. This ensures your order is prepared exactly the way you brew at home.
What grind size should I choose for my coffee maker?
We recommend whole beans for maximum freshness, but we offer grind options for espresso machines, moka pots, drip brewers, pour over and French press.
What coffee should I start with?
If you're new to Coffee Roast Lab, we recommend starting with one of our popular single origin coffees or balanced blends. You can explore the full range here.
Do you sell decaf coffee?
Yes. Coffee Roast Lab offer high-quality decaf options. Browse our current Decaf coffees here
Can I buy coffee in bulk or wholesale?
Yes. We offer larger 5 lb and 10 lb bags for customers who want more value per pound or need a steady supply of fresh roasted coffee.
If you are looking for wholesale coffee options, please visit ourwholesale page here.