Shipping policy
How our shipping works
We price shipping by your region and the weight of your order, rather than one flat national rate, so you only pay for the distance your coffee actually travels, and closer destinations pay less. You'll always see your exact shipping cost, delivery estimate, and any free-shipping offer at checkout once you enter your address, before you pay.
Free shipping
Enjoy free Standard shipping on Canadian orders once you reach your region's threshold. It's lowest closest to home:
| Region | Free shipping over |
|---|---|
| Ontario & Quebec | $70 |
| Manitoba & Atlantic Canada | $75 |
| Alberta & British Columbia | $80 |
| Northern Canada | $85 |
| Remote & rural areas | Shown at checkout |
How & when we ship
Every order is roasted fresh, then shipped within 3 business days. Fresh coffee is worth the short wait!
Delivery estimates
Estimated delivery within Canada once your order ships (business days). Your exact estimate, including for international orders, shows at checkout.
| Where you are | Standard | Courier (UPS / Purolator) |
|---|---|---|
| Toronto & the GTA | 2 to 4 days | 1 to 3 days |
| Rest of Ontario & Quebec | 2 to 6 days | 2 to 5 days |
| Manitoba & Atlantic Canada | 5 to 8 days | 4 to 7 days |
| Alberta & British Columbia | 6 to 10 days | 4 to 8 days |
| Northern & remote areas | 5 to 10 days | 5 to 9 days |
Shipping options
At checkout you'll usually see two choices, each priced for your area:
- Standard: our everyday service and best value, starting at $6.49.
- Courier: shipped with a name-brand carrier (UPS, Purolator, or Canpar), fully tracked door to door. Choose this if you'd prefer a premium carrier.
Remote & rural addresses
Deliveries to rural and remote postal codes can take a little longer and carry a small carrier surcharge. Your exact rate is always shown at checkout before you order.
Where we ship
We ship across Canada and to many countries worldwide. International orders are welcome: shipping and any customs or duties are calculated at checkout and covered by the customer. Looking for bulk or wholesale? Visit our Wholesale Coffee page.
Damaged or incorrect orders
Because our coffee is roasted fresh to order, we can't accept returns of opened bags. If your order arrives damaged or incorrect, email support@coffeeroastlab.com within 14 days and we'll make it right. For returns, please see our Refund policy.